About
Dockx Movers is uw vertrouwde verhuisfirma voor verhuizen in België en voor verhuizingen naar het buitenland. Van een klein verhuisje tot een uitgebreide bedrijfsverhuis, we zorgen ervoor dat uw verhuis efficiënt en planmatig gebeurt.
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Dockx Movers est votre société de déménagement de confiance pour tout déménagement en Belgique et à l'étranger. Du petit déménagement au déménagement complet d'une entreprise, nous vous garantissons efficacité et méthode.Read more
Sirelo asks...
What is your insurance policy? How do you deal with damaged items?
What is the best advice you would give to customers?
Reviews
We hired 2 movers with a 45 m3 truck. Franck and Philippe were kind, professional and able to move everything (and you don't realize what this means untill you move yourself). The truck was full of all kinds of stuff and nothing broke - furniture, kitchen items, mirror... All the required equipment for the move was available and included in the price. On top of their professional skills they were friendly as people and despite the move itself is quite a stresfull event, it went smooth with them. They even dismantled and mounted back our whole warderobe. The time invoiced and the price were correct.
Definitely a recommendation.
The products arrived on time but were damaged upon arrival, due to the way of packaging, a moving box looked like it had been used for several moves, some parts torn apart.
customer service reacted by saying I could swap items in one of their stores.
i did not purchase these items in their store, I ordered online to have the items shipped while preparing my move. Taking a taxi to get there (not in town) would cost more than the items.
Customer service has ignored this fact and demonstrated a sub standard level of service, not accommodating tje issue
Do not use these amateurs
Pieces of my desk were just torn off violently because the packers did not consider it worth to remove the screws with a screwdriver. Even the glass of tiny halogen bulbs were broken off the lamp. I can hardly express my disappointment how careless things were handled. Update: Freshly washed clothes and bedlinen arrived contaminated with fleas - what a surprise for a non pet holder! These tiny (!) details made this move finally a serious nightmare. Oh, not to forget: No news from their insurance.