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Reviews
107
Sirelo en Google reviews
75% van de gebruikers beveelt dit verhuisbedrijf aan
M.V.L.
17 juli 2026
op Sirelo
The packing crew who handled our international move were exceptionally friendly, careful, and professional. They worked hard for several days and treated our belongings with great care. Unfortunately, one fully disassembled and professionally packed bed was mistakenly left behind. Human errors can happen.
What disappointed us was not the mistake itself, but the way Gosselin handled it afterwards. Instead of taking responsibility for what was clearly an operational error, the company attempted to shift the responsibility to us by relying on a document referring to a joint final walk-through that, in reality, never took place.
Based on our experience, we cannot recommend Gosselin for a large or complex international move, where attention to detail and taking responsibility when things go wrong are essential.
What disappointed us was not the mistake itself, but the way Gosselin handled it afterwards. Instead of taking responsibility for what was clearly an operational error, the company attempted to shift the responsibility to us by relying on a document referring to a joint final walk-through that, in reality, never took place.
Based on our experience, we cannot recommend Gosselin for a large or complex international move, where attention to detail and taking responsibility when things go wrong are essential.
Careful with furniture
Failure to comply
Verhuisd van Sint-lievens-houtem (Belgium) naar Winnipeg (Canada)
Nancy Bellen
30 september 2024
op Sirelo
Avoid this company at all costs!!!
Payed to move my personal belongings from Belgium to Indonesia/Bali. 'You have nothing to worry about, all will be done for you' though I made my concern very clear about the type of items. On delivery it became quickly clear that the manner of packing was not suited at all for this type of transport, a shipping container to the other side of the world. Making the claim, proved with pictures and video's, their promises coulnd't be further from the truth. It took me several weeks to get the claim done due so many items and their quite complicated system. Although I payed for VIP service, no pictures/ video's or accurate detail for the inventory was made by them so I had to do everything myself from the start to put the claim together. No customer should ever be put in such a position after realising what a disaster was unfold during unpacking. More than 50 items were shattered and damaged, proven by pictures and video's. This includes collector and vintage items, Panasonic TV. Turned out that all electronic devices were marked as not knowing the working condition, which shows on their second inventor received to make the claim, though all in perfect working condition at that time. The content of almost 30 plastic storage container from the basement was not packed at all. Lost a lot of items due shattered and x-mas/ Halloween and cutlery sets not complete anymore. Many items not even packed= damaged. Around 20 items lost, simply vanished in thin air! Mostly metal items or items from unpacked bags but above all also the original pictures of my ancestors and all the milestones of my life since I was a toddler, born in the sixties.
1/5 of the total claim, around € 1000 was offered at the start, just enough to repair the oven. Later on after contacting and their full responsibility was acknowledged in writing by the CEO of Belgium, it will never cover the total cost to buy and pay the massive import taxes for most of these items of the same brand and quality due not available in Indonesia, not to mention the emotional value.
To make things even worse, the collector and vintage items are international not even available anymore due their originality since I'm a collector since a teenager so no possibility at all to replace most of the damaged, shattered and lost items.
Regretting big time finding out about the bad reviews after the damage was done. There's always a possability things can go wrong but this is out of proportion, leaving me completely in shock about this devastating unforgivable result. Certainly after receiving messages from the staff that I'm frustrated and apologies for the few??? items I have lost. Though representing themselves being active all over the world with thrust worthy partners, to my experience they have no clue about the reality on the country of destination.. Professional negligence and declining the actual full responsibility for their own massive mistakes, starting with the packaging process, seems to be in reality more their profession rather than delivering the promised professional service.Lees meer
Payed to move my personal belongings from Belgium to Indonesia/Bali. 'You have nothing to worry about, all will be done for you' though I made my concern very clear about the type of items. On delivery it became quickly clear that the manner of packing was not suited at all for this type of transport, a shipping container to the other side of the world. Making the claim, proved with pictures and video's, their promises coulnd't be further from the truth. It took me several weeks to get the claim done due so many items and their quite complicated system. Although I payed for VIP service, no pictures/ video's or accurate detail for the inventory was made by them so I had to do everything myself from the start to put the claim together. No customer should ever be put in such a position after realising what a disaster was unfold during unpacking. More than 50 items were shattered and damaged, proven by pictures and video's. This includes collector and vintage items, Panasonic TV. Turned out that all electronic devices were marked as not knowing the working condition, which shows on their second inventor received to make the claim, though all in perfect working condition at that time. The content of almost 30 plastic storage container from the basement was not packed at all. Lost a lot of items due shattered and x-mas/ Halloween and cutlery sets not complete anymore. Many items not even packed= damaged. Around 20 items lost, simply vanished in thin air! Mostly metal items or items from unpacked bags but above all also the original pictures of my ancestors and all the milestones of my life since I was a toddler, born in the sixties.
1/5 of the total claim, around € 1000 was offered at the start, just enough to repair the oven. Later on after contacting and their full responsibility was acknowledged in writing by the CEO of Belgium, it will never cover the total cost to buy and pay the massive import taxes for most of these items of the same brand and quality due not available in Indonesia, not to mention the emotional value.
To make things even worse, the collector and vintage items are international not even available anymore due their originality since I'm a collector since a teenager so no possibility at all to replace most of the damaged, shattered and lost items.
Regretting big time finding out about the bad reviews after the damage was done. There's always a possability things can go wrong but this is out of proportion, leaving me completely in shock about this devastating unforgivable result. Certainly after receiving messages from the staff that I'm frustrated and apologies for the few??? items I have lost. Though representing themselves being active all over the world with thrust worthy partners, to my experience they have no clue about the reality on the country of destination.. Professional negligence and declining the actual full responsibility for their own massive mistakes, starting with the packaging process, seems to be in reality more their profession rather than delivering the promised professional service.Lees meer
Packing of furniture
Verhuisd van Boom (Belgium) naar Bali (Indonesia)
E.B.
28 augustus 2023
op Sirelo
Did a great job from packing to arrival. Quotation was quick, efficient and the estimate volume was accurate.
I did not had the recommandation trough sirelo!
Movers from sirelo where slower to answer and the one that gave me a price was more expensive.
I did not had the recommandation trough sirelo!
Movers from sirelo where slower to answer and the one that gave me a price was more expensive.
Verhuisd van Rhode-saint-genèse (Belgium) naar Port Louis (Mauritius)
E.L.
8 juli 2023
op Sirelo
Gosselin outsourced transportation and unpacking to Actimovers who did à good job. There was however poor communication between Gosselin andActimovers which lead to frustration
Friendly
Communication
Verhuisd van Ixelles (Belgium) naar Mougins (France)
S.S.
11 december 2020
op Sirelo
Disponible professionnel personnel agréable
Bon organisation et respectueux
Bon feedback et relation
Bon organisation et respectueux
Bon feedback et relation
Profession’el
Disponible
Delai
Verhuisd van Oudenaarde (Belgium) naar Saint-François (Guadeloupe)
T.
16 juli 2020
op Sirelo
Would give 0 if the platform allowed it. Our shipment from Ireland to The Netherlands was supposed to take 7-10 days. 48 *days* later and we're still waiting. Apparently a box is missing too. We regret having already paid in full. Would avoid with a 20 foot pole if we could go back in time. Don't expect any form of compensation if your shipment is two months late.
Verhuisd van Limerick (Ireland) naar Amsterdam (Netherlands)
